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How to Prevent AI Hallucinations in Customer Support

Learn why AI hallucinations and failures happen in customer service, and how to prevent them with practical controls and governance.

Intercom AI Pricing vs Alternatives: Outcomes Explained

Compare Intercom’s outcome-based AI pricing with interaction-based models. Learn the 40% tipping point and which scales better for customer service teams.

Top AI Agent Platforms for Enterprise Contact Centres (2026)

Looking for the best AI agents for customer service? Compare top platforms including Gnatta, Intercom, and Zendesk based on automation, integrations, and scalability.

From Zero to One: Getting Started with AI in Customer Service

A practical guide to implementing AI in customer service. Learn how to choose your first use case, build integrations, and launch AI successfully.

Let’s Talk About AI Models

Contact centre platforms connect things. That's the job. We explain why connecting to the best AI models beats building your own every time.

Stop Chasing AI Unicorns: Your Real Problem Is Data

Here's the truth: AI customer service fails without proper data architecture. Your systems already have the answers—they just need the right connections.

Super Agents vs AI Teams

Why the specialist approach to AI customer service will deliver better results than trying to build one agent that does everything.

Automating Small Tasks in Contact Centres

Save time in contact centres with Gnatta's automation for detecting data, updating fields, and integrating systems to boost efficiency.

Gnatta Announces Strategic Partnership With Shipmate

Gnatta's partnership with Shipmate will bring enhanced customer service and delivery solutions to mutual clients, with deeper collaborations on the horizon.