Comparing Intercom (Fin) AI Agents
A feature by feature comparison of Gnatta AI Agents vs Intercom's Fin for AI-powered customer service.
Gnatta is trusted by brands across the globe - here's a few.
Super Agent vs AI Teams
Intercom uses a single AI Agent (Fin), which adapts its behaviour using Roles, Audiences and Procedures. Gnatta uses multiple AI Agents, each responsible for a specific task — working together, sharing interactions, and handing off between processes.
Secure Process Handling
Intercom’s Fin selects the process it needs to use based on context, meaning it has access to all complex tasks, at all times. In Gnatta, processes are assigned to specific AI Agents. This ensures each AI Agent can only see and execute the task its designed for.
Free Tech Support
Intercom offers structured onboarding and support through Premier Services to help you make the most of their product. At Gnatta, supported setup isn’t an add-on. It’s part of our product. We’ll work with you to design, build, and refine your AI solution with no added costs.
Gnatta vs. Intercom: A Comparison
Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features. All of the below is accurate based on publicly available information from April 2026.
| Feature | Intercom (Fin) | Gnatta |
|---|---|---|
| Prompt-Based Setup | Available | Available |
| Omnichannel Support | Available | Available |
| Human Escalations | Available | Available |
| Testing & Preview Tools | Available | Available |
| Integrations | Available | Available |
| Multi-Agent Architecture | Unavailable | Available |
| Isolated Processes | Unavailable | Available |
| Document Groups | Unavailable | Available |
| Free Setup & Support | Unavailable | Available |
| Pricing | $0.99 per Outcome | £0.40 per Interaction |
Outcomes vs Interactions
Gnatta charges a fixed cost once per conversation of £0.40 (or less, with volume discounts). Interactions offer a straightforward cost structure that’s easy to predict based on your existing contact volumes.
Fin charges $0.99 when a defined success event occurs, once per conversation – this is an Outcome. At around 35-50% Outcome rate, Fin becomes more expensive than Gnatta.
Intercom reports an Outcome rate of 67%.
Compare Gnatta with Other Customer Engagement Software
We know we’re not the only customer engagement software out there – but we believe our omnichannel solution measures up with the best. See how we compare with competitors like Zendesk and Gorgias below.