Resources

We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.

How CuddleCo Achieved 90% AI Containment in 3 Weeks

See how CuddleCo achieved 90% AI containment in 3 weeks, cutting response times from 7 days to under 24 hours—with 95% of setup done by their own team.

AI Agents: Video Intro

Deploy intelligent, autonomous chatbots that handle complete customer interactions from start to finish, with seamless escalation to human agents exactly when it's needed.

WhatsApp Chatbots: A Demo Video

With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice.

The 2025 Edition: AI Powered Customer Care

AI in customer care doesn’t have to be customer-facing to make an impact. Download our guide to see how AI can drive efficiency behind the scenes.

More AI Tools – Coming Soon

Even more AI tools are coming to Gnatta's workflow engine - decide exactly when and how AI gets involved in your contact centre. Find out more in this sneakpeek video before our Beta release.

The All-New Workflow Builder: What It Means For You

Hi all! I’m Nina, part of the team here at Gnatta. On the 9th July we are relaunching our much anticipated Workflow engine in Beta. Come along for the ride.

AI Assistant: A Case Study

Giving customer care agents their very own AI-powered personal assistant is taking the industry by storm - find out how much your contact centre could save with this exclusive client case study.

Chatbots & Quick Replies: A Case Study

Chatbots and quick replies are an excellent first step in automating your customer care - find out how much your contact centre could save with this exclusive client case study.

What are Workflows and How Do They Work?

Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.